The situation is exceptional, everyone realizes this and our role is not to relay general information. I will focus on our situation at Vitaline: today we have stabilized the situation and can communicate a reliable state of service.
In summary, we manage to maintain our offer, despite unusual delivery times (10 days for most orders containing pouches). We will fulfill all orders, despite these deadlines. Here is the detail below.
We are setting up regular and detailed update on our forum, here.
As an agrifood supplier we do everything we can to maintain our offer. At Vitaline, this concerns several areas; in order by following the value chain: supplies, production, dispatch, and transport to the customer. Our R&D developments are long term developments, we are pausing them for the time of the crisis.
Hand deliveries and withdrawals
To date we maintain our two main delivery methods:
- Colissimo at home
- Hand-picked at our offices (see payment and delivery page). Marginally, we assure some expeditions in Paris by bicycle delivery.
For Colissimo relay points, many are closed. But if the collection point is open, the service is provided. We therefore invite you to check that the pick-up point you choose is open.
Also, we are dependent on Colissimo, and La Poste informs us of a service that is disrupted in certain areas, in particular Ile-de-France (today, March 24). We do not have detailed information to communicate to you here, we assume that the service will be provided but with delays longer than normal.
In case of problems, no worries, we can delay your delivery while waiting for the service to be back in place (and in case of doubt: contact us at +33 9 72 66 23 01 (Mon-Fri 9am-6pm) or on contact [at] vitaline.shop).
Shipments - preparation of orders
This service is 100% functional. All orders are processed and shipped, service maintained at 100%. The opportunity to thank our partner AFIPH, a center of integration through employment in Grenoble, which is exemplary for ensuring business continuity during this crisis. Thank you friends!
In particular here, certain orders are dispatched with delay: this is due to sales far above normal of pouches. We dispatch as soon as the references leave production.
This is maintained, although in a degraded mode. In particular, here too, everything is made to maintain production by AFIPH, which is our partner on the packaging of sachet references. Thank you friends!
Despite everything, production volumes are lower than normal, due to strong personnel constraints on their side. This generates the delivery times that I mentioned above. Orders are however fulfilled, these are "only" delayed by 5-10 days, specifically pouches.
We have no stock issue concerning bars or bottles.
Supplies and subcontractors
We have no problem here, our suppliers admirably ensure the continuity of their service, despite the sometimes significant difficulties in adapting to this period of crisis (adaptation of working conditions and management of missing staff). Without revealing sourcing secrets and production partners, this is an opportunity to thank them for ensuring the continuity of their offer. Thank you!
I told you above, for the detailed explanations we set up a regular information on our forum, here . Do not hesitate to ask your questions in this forum, this will share the answers.
For any specific question, we are at your disposal from Monday to Friday from 9 a.m. to 6 p.m. at +33 9 72 66 23 01 or on contact [at] vitaline.shop.
One last word: wash your hands, get into the habit of "barrier" gestures, participate in the collective effort by doing everything you can to avoid catching or spreading the virus!