Payment
Payment is possible by CB, VISA, MasterCard, American Express and Bitcoin.
Delivery
We recommend that you receive your package with reservations if it shows signs of spoliation or damage, or if the weight of the package does not seem to correspond. By default, delivery of a multi-product order occurs when all the products in the order are available.
For any further information, you can contact us by email at contact [at] vitaline.fr or by telephone at +33 (0)7 67 88 35 57.
Delivery costs for a shipment in metropolitan France
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| Chronopost relay point (2 to 5 working days) | Order less than 50€ Order more than 50€ | 4,99€ Free |
| Colissimo (2 to 5 working days) | Order less than 50€ Order more than 50€ | 5,99€ Free |
| Chronopost (order until 12 p.m. Monday-Friday: next day delivery 6 p.m.; order on weekends delivery Tuesday 6 p.m.) | Order under 50€ Order over 50€ and under 150€ Order over 150€ | 5,99€ 1,99€ Free |
Delivery costs for a shipment to France - Overseas Zone 1
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| Colissimo (5 to 7 working days) | All orders - fixed costs Guadeloupe, Guyana, Martinique, Mayotte, Reunion, Saint-Martin, Saint-Barthélemy, Saint-Pierre-et-Miquelon. | 19,99€ |
| Point relais Mondial Relay (2 à 5 working days) | Choose the nearest relay point to the address given at the time of ordering, from the https://www.mondialrelay.fr website. If you wish, send your specific point relais code to contact [at] vitaline.fr. | Gratuit |
Delivery costs for a shipment to France - Overseas Zone 2
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| Colissimo (7 to 10 working days) | Order less than 3kg (incl. packaging) Order more than 3kg (incl. packaging) French Polynesia, New Caledonia, Wallis and Futuna, Southern Territories, French Antarctica. Ex: for an order of 15kg: €19.99 + additional 12kg = €149.99 | 19,99€ 10€/additional kg |
| Point relais Mondial Relay (2 à 5 working days) | Choose the nearest relay point to the address given at the time of ordering, from the https://www.mondialrelay.fr website. If you wish, send your specific point relais code to contact [at] vitaline.fr. | Gratuit |
Delivery costs for a shipment to the European Union - Zone 1
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| International Colissimo (3 to 8 working days) | Order less than 50€ Order over 50€ Europe Zone 1: 3 to 6 working days: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Monaco, Netherlands. Europe Zone 2: 4 to 8 working days: Portugal. | 8,99€ Free |
| Colissimo International (4 à 11 working days) | Rest of the world excluding countries listed above. | 25€ |
| International Chronopost (3 to 8 working days) | Order less than 50€ Order over 50€ | 9,99€ Free |
Delivery costs for a shipment to the European Union - Zone 2
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| International Colissimo (3 to 8 working days) | Order less than 50€ Order over 50€ Europe Zone 1: 3 to 6 working days: Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Monaco, Netherlands. Europe Zone 2: 4 to 8 working days: Portugal. | 9,99€ Free |
| Colissimo International (4 à 11 working days) | Rest of the world excluding countries listed above. | 25€ |
| International Chronopost (3 to 8 working days) | Order less than 50€ Order over 50€ | 9,99€ Free |
Delivery costs for a shipment to the European Union (zone 3-4)
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| International Colissimo (4 to 8 working days) | Order less than 100€ Order over 100€ Europe Zone 3: 4 to 8 working days: Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden. Europe Zone 4: 5 to 8 working days: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania. | 9,99€ Free |
| Colissimo International (4 à 11 working days) | Rest of the world excluding countries listed above. | 25€ |
Delivery charges for sending to the UK
| SHIPPING METHOD | DETAILS | COSTS |
|---|---|---|
| International Colissimo (3 to 6 working days) | Order less than €159.99 excl. VAT: not available at the moment (1) Order over €160 excl. VAT (2) (1) We are not able to offer this type of order at the moment, they require a specific procedure with the customs of the United Kingdom for which we do not have the administrative validations. (2) Please note that there will be a customs clearance procedure, which is the following: Vitaline does not charge the French VAT (5.5%), but passes on our carrier's surcharge for the UK: 4.90€. Upon delivery, you should be contacted by the UK customs who should not charge any tax (food VAT = 0%) but 12 GBP of procedure fees (sic!). See our dedicated post on our forum for more info. | N/A Free (4.90€ Brexit surcharge) |
| Colissimo International (4 à 11 working days) | Rest of the world excluding countries listed above. | 25€ |