Terms and Conditions

Company Source Nutrition

The website vitaline.shop is managed by Source Nutrition SAS a company with a share capital of 111 526,10 Euros whose registered office is located at 1 rue Dumouriez, 92500 Rueil Malmaison (France), registered with the Paris Trade and Companies Register under number 819 496 811, VAT no. FR 31 819496811.

Contact via the contact form ou by email at contact[at]vitaline[.]shop.


This site is generated and hosted by Shopify Inc., 126 York St., Ottawa, Ontario, K1N 5T5, Canada.

General terms and conditions of sale

You will find all our general terms and conditions of sale on the dedicated page: General terms and conditions of sale.

Intellectual property rights

All graphic elements, structure and more generally the content of the website https://vitaline.shop are protected by copyright, trademark and design rights.

Any partial or total reproduction of a page of the site in a frame external to https://vitaline.shop or the integration of a page belonging to https://vitaline.shop in the page of another site is prohibited. Likewise, the reproduction or representation partial or total of the site is prohibited without the written consent of Vitaline.

General Terms and Conditions of Sale

Article 1: Identity of the seller and contact details

Source Nutrition SAS with a share capital of 111 526,10 Euros, whose registered office is located at 1 rue Dumouriez, 92500 Rueil Malmaison (France), registered with the Paris Trade and Companies Register with the number 819 496 811. Intra-Community VAT number: FR 31 819496811.

The company can be reached via the contact form ou by email at contact[at]vitaline[.]shop.

Article 2: Purpose

The purpose of these general conditions is to define the terms and conditions of sale and delivery of products, as well as to define the rights and obligations of the parties. They apply to all online sales on the website https://vitaline.shop powered by Source Nutrition.

Source Nutrition sells Vitaline, a nutritional mix, in single purchase or through subscription.

Article 3: Product characteristics

Before placing an order, Source Nutrition recommends that you read the nutritional information and allergens of the product you wish to order on the site. Since the nutritional composition of each product is clearly stated on the website and on each order, Source Nutrition cannot be held responsible for intolerances or allergies of the consumer and will not refund the order.

Nutritional information and advertising of all products sold comply with the standards in effect on French territory and with community legislation.

Article 4: Price

The price of the products sold through our website are given in Euros including all taxes (VAT + any other taxes) unless stated otherwise and excluding specific shipping costs.

In the case of orders outside mainland France, the consumer is the importer of the concerned products. Customs duties, other local taxes, import duties or state taxes may be due in certain cases. These rights and sums are not the responsibility of Source Nutrition. They will be charged to the consumer and are his responsibility (declarations, payment to the competent authorities, etc.). For this reason, we encourage him/her to ask local authorities about these matters.

Article 5: Order

To place an order, the consumer must select the products of his choice and place them in the basket. It is possible to access the summary of your basket at any time, as long as the order is not definitively validated, and to correct potential mistakes in the elements entered.

After having validated his basket, the consumer is invited to provide his contact information for delivery and billing purposes. It is necessary to fill in all fields except those indicated as optional. Orders that do not contain all the required information cannot be placed.

For a smooth processing of the order, and in accordance with article 1316-1 of the Civil Code, the consumer agrees to provide true identification elements.

Article 6: Subscription

Vitaline subscriptions allow you to order your meals on a regular basis. When creating the subscription the consumer chooses the products, the frequency of delivery and validates his basket as a classic order. All subscription information is available on the dedicated subscription page. Consumers can manage their subscription in the Manage your subscription section of their customer account.

Subscription entails a 10% reduction in the price of items subject to subscription.

The subscription is non-binding. The consumer may decide to temporarily pause or cancel the subscription at any time. The cancellation of the subscription is done in the Manage your subscription section of the customer account. He must then click on "Manage your order" and select "Cancel this subscription". A popup appears asking the customer to confirm his choice. The subscirption will end once the last order for which the consumer has been debited has been sent.

Article 7: Invoicing and payment

The consumer can pay by credit card (CB, VISA, MasterCard, American Express) or Bitcoin. The secure online payment by credit card is carried out by Stripe, the payment service provider of the company Source Nutrition. Once the payment has been initiated by the consumer, he is immediately charged after verification of the information. By validating the transaction, the consumer authorises the company Source Nutrition to debit his credit card for the amount indicated. The consumer confirms that he or she is the cardholder.

In case of error during validation or false banking information, both the transaction and the order are cancelled.

Article 8: Order confirmation

After validation of the order, the consumer will receive an payment confirmation email, as well as an order confirmation. Source Nutrition has the right to refuse the order, for example for any abnormal order or for any legitimate reason.

Article 9: Delivery

Products purchased on the site vitaline.fr are delivered internationally.

The consumer is informed when placing his order of the different delivery options for the product (s) ordered and the possible expenses corresponding to each of these options.

Shipping rates and delivery methods are available on the payment and shipping page, by clicking here. Delivery will be made by a carrier approved by the company Source Nutrition.

Please note that delivery may be subject to postal delays or other events beyond the control of Source Nutrition.

If the ordered products are unavailable, the consumer is informed as soon as possible. It is then possible to get a full refund or modify the order.

After delivery of the products, the consumer can return the product in its original unopened packaging and without any deterioration to the company Source Nutrition to obtain the full refund. The consumer will have to bear the cost of returning the package to Source Nutrition.

Article 10: Right of withdrawal

The consumer has fourteen (14) calendar days to exercise his right of withdrawal from the day he received the products without having to justify or pay penalties, except return costs.

To exercise his right of withdrawal, the buyer must contact the company Source Nutrition by sending with acknowledgement of receipt the following withdrawal form:

Download the withdrawal form.

The consumer will then return the products to Source Nutrition and bear the costs. Products be returned in their original condition. In this context, the responsibility of the consumer is engaged. Any damage on the product may invalidate the right of withdrawal. Similarly, an open product cannot be refunded.

The company Source Nutrition refunds the consumer the amount of the order except for products consumed. This refund is made as soon as possible and no later than thirty (30) days following the date of receipt of the returned products.

In case of exercise of the right of withdrawal, the company Source Nutrition will use the same way of payment as the one used to pay for the order.

Article 11: Refund rights

In the event of exercise of the right of withdrawal, Vitaline - Source Nutrition undertakes to refund to the customer the sums paid and this without cost within a maximum period of 30 days, if the products are returned in their original packaging and are intact. The consumer can return the product in its original unopened packaging and without any deterioration to Vitaline - Source Nutrition for full refund. The consumer will have to pay for the return of the parcel to the company Vitaline - Source Nutrition 1 rue Dumouriez, 92500 Rueil Malmaison (France).

Article 12: Receipt and verification of the order

An invoice of the order is included is each delivery (available in the order delivery confirmation email).

The consumer is responsible for the correct admissibility of his products. Packages sent by Source Nutrition are delivered without the recipient's signature.

Source Nutrition is not responsible for the theft or loss of the package once it has been delivered to the consumer.

If the consumer is present when the parcel is received, he must check (or have it checked by the representative who receives the products in his name and on his behalf) the condition of the packaging of the products, before accepting to receive the parcel.

In the event of an anomaly of the parcel (missing product(s), damaged parcel, broken products, etc.), the consumer or the authorised representative must contact the company Source Nutrition which will indicate the information to be transmitted: an indication of the number of products missing and/or damaged packages, a detailed description of the possible damage, a photo of the possible damage (photo of the opened or torn packaging, photo of the inside of the package with the damaged or missing product (s). It is necessary for the consumer to keep the items in the condition in which they were delivered to him in order to be able to lodge a complaint with the carrier.

The company can be reached via the contact form or by email at contact[at]vitaline[.]shop.

Article 13: Force majeur

The execution of the obligations of the company Source Nutrition at the end of the present is suspended in case of occurrence of a fortuitous event or force majeure which would prevent the execution of it. Source Nutrition will notify the customer of the occurrence of such an event as soon as possible.

Article 14: Entry into effect

These terms and conditions came into effect on 01/01/2016